Year: 2026 | Month: April-June | Volume: 11 | Issue: 2 | Pages: 194-201
DOI: https://doi.org/10.52403/ijshr.20260224
Maternal Satisfaction with Delivery Services: Mothers’ Perspectives on Delivery Care Quality
Airin Buragohain1, Jurimoni Gogoi2, Khagorika Saikia3, Bhaskar Gogoi4, Parthajyoti Neog5
1Assistant Professor, Department of Community Medicine, Tinsukia Medical College, Tinsukia.
2Assistant Professor, Department of Community Medicine, Nagaland Institute of Medical Sciences & Research (NIMSR), Kohima, Nagaland
3Assistant Professor, Department of Community Medicine, Tinsukia Medical College, Tinsukia
4Specialist, Tata Referral Hospital & Research Centre, Chabua, Dibrugarh
5Assistant Professor, Department of Pharmacology, Nagaland Institute of Medical Sciences & Research (NIMSR), Kohima, Nagaland
Corresponding Author: Dr. Airin Buragohain
ABSTRACT
Introduction: Satisfaction is defined as the extent to which the patient seeking treatment, experiences a positive perception of care provided by the care givers. Understanding women satisfaction with child birth services during the intra partum and postpartum period as well as a proper assessment of the same is necessary to improve the quality and effectiveness of health care. Objective: To assess the maternal satisfaction on delivery services among post-natal mothers in Kakopathar block of Tinsukia district, Assam.
Materials and Methods: A community based cross-sectional study was conducted in Kakopathar block of Tinsukia district, where a total of 85 mothers were interviewed with a predesigned pretested proforma, to assess maternal satisfaction on delivery services. Data was presented in percentages and Chi-square test was applied to test significance.
Results: The mean age of the study participants was (24.15±3.08) years. Majority of the mothers were satisfied with the delivery services, (96.5%). Satisfaction was highest in interpersonal aspects, (96.5%) followed by informative and technical aspects, (92.9%) for both and finally health institutional aspects, (89.4%). Education of the study participants had significant association with maternal satisfaction on delivery services (p=0.03; OR: 20; C.I: 1.24-322.53). No significant association was found between obstetric characteristics with maternal satisfaction.
Conclusion: The current study shows that although most of the women were satisfied with the delivery services, there were certain gaps mostly in the institutional aspects. So, it is necessary to understand and assess women satisfaction with delivery services until the desired gaps are eliminated.
Keywords: Delivery, Services, Quality, Care, Mothers, Postnatal.