Review Article
Year: 2023 | Month: April-June | Volume: 8 | Issue: 2 | Pages: 276-282
DOI: https://doi.org/10.52403/ijshr.20230234
The Antecedent of Clinician Engagement in Business Excellence
Omkar More
Department of Corporate Quality, NMC Healthcare, Abu Dhabi, United Arab Emirates
ABSTRACT
Problem statement: Clinician engagement has been a very important area of work in this era of healthcare. The healthcare organization realizes the importance of the clinician in successful reform & continuous quality improvement in the area of patient care, employee welfare & hence contributing to the business[1]. The feedback from healthcare leadership mentioned clinician engagement to be a challenge in the area of a robust business model[2],[5].
Objective: The objective of the study is to find the antecedent for clinician engagement & also fit in the business excellence model mentioned by the European Foundation for quality management (EFQM).
Methodology: Articles in this area of work were reviewed & developed the framework for the studies. The step used to conduct the review were referred from Walker and Avant’s model of review. A huge qualitative data were coded to quantitative to measure & study the outcome from review & survey processed through ADANCO software.
Findings: This study has defined clinician engagement in the healthcare organization. The study also concluded that engagement activities are performed highest in the pillar of Process (39 percent) followed by People (32 percent) and partnership & resources (16percent). Whereas the pillar of strategy & leadership has less engagement seven percent & six percent respectively. The survey was designed, and reliability & validity were checked with help of ADANCO software. The outcome of the survey mentioned the importance of the leadership role in engaging the clinicians, 70 percent of responders felt the need for the leadership’s role to be critical for engaging the clinicians. Feedback from the middle management highlighted the governance structure as a significant contributor to engaging clinicians.
Conclusion: Leadership awareness & appropriate governance structure are the key antecedents for clinician engagement across all the pillars of EFQM.
Keywords: Clinician, Engagement, EFQM, Physician, Healthcare, Systematic Review